The Process Diagnostic
One process. One week. A picture you have never seen.
Before you hire anything, see where the work actually goes. The diagnostic measures one process from your own records: where work is picked up, where it waits, where it changes hands, and what the waiting costs. Then it hands you the Role Card for the hire that would fix it.
One process, one week · under NDA · fixed price, confirmed when you book
Three things, in writing.
01
A measured picture of one process: where the work waits, for how long, and what that costs you
02
The Role Card for the hire that would fix it, on one page, in the language of a job spec
03
The readiness list: the access, the approver and the sources of truth the role needs from you, each with a named owner
Everything the diagnostic produces is yours to keep, or to act on with anyone. If you never hire from us, you still own the analysis and the card.
We can afford that, because a Role Card describes the role. Running it well is a different job, and it is the one we sell.
How the week runs.
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Day 1
Scoping and access. We agree the one process, sign the NDA, and you grant scoped, read-only access to the records it runs through. Anything we cannot reach goes on the readiness list rather than being guessed at.
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Days 2 to 4
The analysis. We measure where the work is picked up, where it waits and where it changes hands, from your own records. No workshops, no interviews yet, no disruption to the people doing the work.
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Day 5
The read-back. Forty-five minutes with the person who owns the process. We walk the picture, resolve the judgement calls only a person can settle, and confirm what the role would need from you.
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You receive
The measured picture, the Role Card and the readiness list, in writing. Yours to keep. If the honest finding is that a hire is not the right next step, the report says so.
The people doing the work lose forty-five minutes to the whole exercise. That is deliberate: a diagnostic that interrupts the process it is measuring is measuring itself.
Sometimes the finding is: do not hire.
A process with no approver, no owner for access and no baseline is not ready for a worker, and the diagnostic will say so rather than sell past it. In that case the readiness list is the plan, the vault is the starting point, and you have spent a week finding out cheaply what a failed engagement would have taught you expensively.
And whatever happens next, this is the floor
The least any client ever receives is a complete structuring of their company's knowledge, the vault, and a step change in their knowledge management.
Questions buyers ask.
What does the Process Diagnostic cost? +
A fixed price, confirmed when you book. One process, one week, everything in writing and yours to keep. No day rates, no creep.
What access does it need? +
Scoped, read-only access to the records the process runs through, under NDA, revocable by you at any time. Whatever you prefer not to grant simply moves to the readiness list.
Do I have to hire a worker afterwards? +
No. The diagnostic is a complete piece of work on its own, and everything it produces is yours whatever you decide. If you do hire, the Role Card is the job spec and stage one of the term is already done.
What if my records are too thin to analyse? +
Then we say so early, and the diagnostic runs as a structured session with the person who does the work instead. The output is the same: the picture, the card and the readiness list.
Pick the process that hurts.
The one with the queue nobody can count. A week later you will know what it costs and what would fix it.
Book a diagnostic