SMEs
What can an AI agent team do for a small business?
the SME backbone
Who buys, and why.
- → The founder is the bottleneck, and the bottleneck has a name in every quote that goes quiet and every invoice that ages.
- → The pains are universal and the KPIs unarguable: debtor days, response time, revenue recovered from silence.
- → Most external engagements start here, regardless of industry, because the wedge is painful enough to buy in week one.
The roles.
Composed from the competency library. A Strategist seat and a Governance seat ship as standard.
| Role | The job | Ceiling | Headline KPI | Readiness |
|---|---|---|---|---|
| Credit Controller | Invoice reminders, statements, a polite escalation ladder until the money is in. | A1 to A2 within caps | Debtor days | Standard |
| Chaser | Follows every quote and proposal until it is answered. Nothing goes quiet. | A1 | Quote-to-decision cycle time | Standard |
| Prospector | Builds and works target lists, first-touch outreach in the company voice. | A1 | Qualified replies per week | Proven |
| Inbox Clerk | Triage, drafted replies, routing. The founder's inbox stops being the bottleneck. | A1 | Response time | Standard |
| Scribe | Drafts emails, posts and pages in the founder's calibrated voice. | A1 | Approved drafts per week | Proven |
| Analyst | The numbers, weekly. Writes the Monday Report. | A2 (read) | Report shipped, on time, true | Proven |
The regulatory ceiling, stated plainly
No role gives regulated advice, signs filings or acts outside caps enforced in code. The backbone sells persistence and drafting: the work that devours founder days, performed with a personnel file and a manager.
The wedge.
The two most sellable wedges in the whole catalogue sit here. The Credit Controller, because debtor days are measurable in week one, and the Chaser, because revenue recovered from silence is revenue you had already earned. Both are baseline-friendly and regulation-light.
Questions buyers ask.
What can an AI agent team do for a small business? +
the SME backbone is composed from the competency library and ships with a Strategist seat and a Governance seat as standard. Its roles include Credit Controller, Chaser, Prospector, Inbox Clerk, Scribe, Analyst. The two most sellable wedges in the whole catalogue sit here. The Credit Controller, because debtor days are measurable in week one, and the Chaser, because revenue recovered from silence is revenue you had already earned. Both are baseline-friendly and regulation-light.
What are the regulatory limits for smes? +
No role gives regulated advice, signs filings or acts outside caps enforced in code. The backbone sells persistence and drafting: the work that devours founder days, performed with a personnel file and a manager.
How is a GRABS team priced? +
Like staffing, not software: anchored to the day rate of the human interim equivalent. Fixed term, outcome-priced, no per-seat fees.
See if you are ready for the SME backbone.
Two minutes, ten questions. Then book a scoping call to compose the team against your numbers.